The new training programme for Renault service advisors in Austria launched at the end of March. Based on the successful concept from France, it introduces a completely new structure to the further training of customer service advisors. What makes it special? Its academy-style format, practical learning methods, and close involvement of the management level.
Structure and content of the training
The training programme is divided into four modules that ensure an optimal learning experience, delivered through various formats:
- E-Learning – Participants acquire essential knowledge flexibly and at their own pace.
- Virtual Classroom Training (VCT) – Interactive online sessions allow for direct exchange between Formation4You experts and participants.
- Face-to-Face-Trainings (F2F) – In-person sessions deepen understanding and provide hands-on experience in a real work environment. These also include practical training days using the latest vehicles and covering topics like multimedia and assistance systems, with a strong focus on 100% electric vehicles.
- Practical tasks & mentoring – The content is applied directly in daily work and reflected upon with mentor support.
The programme runs from March to September 2025 and concludes with official certification.
Mentors as a success factor
A key element of the programme is the close collaboration with the supervisors of the service advisors, who act as mentors and accompany their employees throughout the training:
- From the very beginning, managers are actively involved to align with the goals and content of the programme and to consciously take on their role in the process.
- After each Virtual Classroom Training mentors join a dedicated follow-up session to receive targeted guidance for their role.
- Participants work through practical tasks together with their mentors, supported by the Formation4You practical phase handbook.
- Mentors gain valuable insights and fresh perspectives on service processes and learn how to better motivate their teams to sustainably improve procedures.
Turning experience into know-how
The programme has been thoroughly redesigned, integrating lessons learned from previous training series. The inclusion of mentors, for example, actively fosters dialogue around process optimisation.
Additional practice days for hands-on experience
To enhance the practical focus, three extra hands-on days have been added, meaning participants now spend a total of 11 days at Renault Austria’s training centre in Vienna. New approaches are taught in a structured format and practised in real-life scenarios.
Strong demand and a growing waiting list
The response has been overwhelmingly positive: all training spots were filled immediately. The programme launched with 12 participants and 12 mentors, and there is already a waiting list for the next round – clear proof that the concept meets a real need in the industry.
This innovative training programme elevates the role of service advisor – practical, interactive, and mentorship-driven. We’re excited for the journey ahead!
Interested in tailor-made, innovative training solutions? Let’s talk – we’d be happy to arrange a no-obligation introductory meeting to explore what’s possible together.