successfully certified:
In September 2025, we proudly celebrated another milestone: seven participants successfully passed the Renault Service Advisor certification exam. The results were outstanding and confirm the high quality of the course, which was offered in a hybrid format for the first time this year – combining in-person modules with online sessions and e-learning components.
Practical and structured
The six-month programme focuses on practical, experience-based learning. During eleven classroom days and four online modules, participants were able to train directly with realistic work scenarios.
For the first time, they were accompanied by experienced mentors from within their own organisation.
The practical phase handbook, which guided participants throughout the course, connected theory and practice, encouraged reflection, and supported them in applying their knowledge in their daily work.
Realistic simulations for genuine service skills
A key part of the final exam consisted of two simulations reflecting typical service situations: vehicle reception with direct check-in and vehicle return including invoice explanation. The scenarios were performed by professional actors playing customer roles. This allowed participants to demonstrate how they handle complex customer interactions under realistic conditions.
Individual feedback for maximum development
After the simulations, participants received detailed feedback on their strengths, weaknesses, and areas for growth – carefully phrased and constructive. This was complemented by a multiple-choice test with over 100 questions and an interview with the examination board, covering topics not visible in the simulations.
The client was particularly impressed that process optimisation made it possible to examine all seven participants in a single day – without compromising on quality or realism.
The comparison speaks for itself: participants who completed this course performed significantly better than previous graduates.
Participants themselves were equally enthusiastic: many highlighted that they not only acquired knowledge but were able to apply it directly – a clear added value!
Once again, the training proved that practical learning, reflection, and targeted feedback are the building blocks of lasting competence – and that modern training succeeds when theory and practice are closely connected!
If you would like our support in developing your teams, we’ll be delighted to assist you.