{"id":2758,"date":"2025-02-12T09:17:00","date_gmt":"2025-02-12T09:17:00","guid":{"rendered":"https:\/\/www.formation4you.com\/pfandkommunikation\/"},"modified":"2025-06-12T04:31:26","modified_gmt":"2025-06-12T04:31:26","slug":"pfandkommunikation","status":"publish","type":"post","link":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/","title":{"rendered":"Pfandkommunikation"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

L’introduzione del sistema di cauzione in Austria: maledizione o progresso?<\/strong><\/h1>\n

Formazione alla comunicazione per addetti al rifornimento e tecnici<\/strong><\/p>\n

L’introduzione del sistema di cauzione in Austria rappresenta un’importante novit\u00e0, con vantaggi ma anche sfide. Sebbene la tutela ambientale e le percentuali di riciclo siano al centro del progetto, il nuovo sistema pone molte aziende – in particolare quelle che gestiscono i distributori automatici di bevande – di fronte a notevoli difficolt\u00e0 comunicative. Formation4You ha quindi sviluppato un corso specifico per addetti al rifornimento e tecnici, fornendo loro gli strumenti per gestire la comunicazione con i clienti. <\/p>\n

 <\/p>\n

Le sfide del sistema di cauzione<\/strong><\/p>\n

L’adozione del nuovo sistema comporta diverse difficolt\u00e0 per gli operatori dei distributori automatici, tra cui:<\/p>\n

    \n
  1. Aumento dei costi<\/strong>: I distributori non accettano la restituzione dei contenitori a cauzione, il che pu\u00f2 generare frustrazione nei clienti, che trovano il processo macchinoso. <\/li>\n
  2. Problemi di reso: <\/strong>: : I distributori non accettano la restituzione dei contenitori a cauzione, il che pu\u00f2 generare frustrazione nei clienti, che trovano il processo macchinoso.<\/li>\n<\/ol>\n

    Questi fattori possono portare a discussioni con i clienti. Per preparare al meglio addetti e tecnici a gestire tali conversazioni, Formation4You ha creato un webinar sulla “Comunicazione della cauzione”. <\/p>\n

    Il corso: strategie per una comunicazione efficace<\/h2>\n

    La formazione si \u00e8 concentrata su tecniche comunicative utili a creare comprensione e prevenire conflitti. Gli elementi principali includevano: <\/p>\n

    1. Ascolto attivo:<\/strong><\/p>\n

    Ascoltare attentamente le lamentele sui prezzi o sulle difficolt\u00e0 di reso dimostra rispetto e attenzione verso il cliente. <\/p>\n

    2. Mostrare comprensione:<\/strong><\/p>\n

    Frasi come “Capisco che questo cambiamento richieda un adattamento” aiutano a ridurre la frustrazione iniziale. <\/p>\n

    3. Fare domande<\/strong><\/p>\n

    Chiedere “Pu\u00f2 descrivermi meglio il problema?” evita fraintendimenti e indirizza il dialogo in modo costruttivo. <\/p>\n

    4. Nutzenkommunikation<\/strong><\/p>\n

    Sottolineare vantaggi come “Il sistema favorisce il riciclo” o “Ridurr\u00e0 i rifiuti nell’ambiente” aiuta a far accettare il cambiamento. <\/p>\n

    5. Empatia:<\/strong><\/p>\n

    Espressioni come “Comprendo che l’aumento sia fastidioso” mantengono la conversazione equilibrata. <\/p>\n

    Approfondimenti pratici<\/strong><\/p>\n

    Oltre alla teoria, il corso ha proposto simulazioni di dialoghi tipici con i clienti, esercitando i partecipanti a rispondere con calma e professionalit\u00e0, evitando toni paternalistici. <\/p>\n

    Sfide quotidiane<\/strong><\/p>\n

    Per molti addetti e tecnici, gestire le obiezioni dei clienti \u00e8 tra i compiti pi\u00f9 difficili, specie sotto stress o con interlocutori irritati. Anche i tempi ristretti complicano la situazione: ecco perch\u00e9 \u00e8 essenziale imparare a comunicare in modo chiaro e conciso. <\/p>\n

    Conclusione: la comunicazione \u00e8 la chiave<\/strong><\/p>\n

    Il sistema di cauzione richiede un approccio comunicativo strutturato. I partecipanti al corso di Formation4You hanno acquisito tecniche per gestire le conversazioni con empatia e sicurezza, migliorando l\u2019accettazione delle nuove regole e le relazioni con i clienti. Investire in tali competenze garantisce risultati a lungo termine. <\/p>\n

    La comunicazione efficace \u00e8 fondamentale per guidare il cambiamento. Affrontate anche voi trasformazioni o criticit\u00e0 ricorrenti? Creiamo insieme una soluzione su misura per il vostro team. Formation4You \u00e8 a vostra disposizione! <\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default”][et_pb_column _builder_version=”4.27.4″ _module_preset=”default” type=”4_4″][et_pb_button button_text=”Contatto” _builder_version=”4.27.4″ _module_preset=”default” button_url=”https:\/\/www.formation4you.com\/it\/contact4you\/” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    L’introduzione del sistema di cauzione in Austria rappresenta un’importante novit\u00e0, con vantaggi ma anche sfide. Sebbene la tutela ambientale e le percentuali di riciclo siano al centro del progetto, il nuovo sistema pone molte aziende – in particolare quelle che gestiscono i distributori automatici di bevande – di fronte a notevoli difficolt\u00e0 comunicative. <\/p>\n","protected":false},"author":3,"featured_media":1015,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[46],"tags":[],"class_list":["post-2758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-formazione-in-classe-virtuale-workshop"],"acf":[],"yoast_head":"\nPfandkommunikation - Formation4you<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pfandkommunikation - Formation4you\" \/>\n<meta property=\"og:description\" content=\"L'introduzione del sistema di cauzione in Austria rappresenta un'importante novit\u00e0, con vantaggi ma anche sfide. Sebbene la tutela ambientale e le percentuali di riciclo siano al centro del progetto, il nuovo sistema pone molte aziende - in particolare quelle che gestiscono i distributori automatici di bevande - di fronte a notevoli difficolt\u00e0 comunicative.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/\" \/>\n<meta property=\"og:site_name\" content=\"Formation4you\" \/>\n<meta property=\"article:published_time\" content=\"2025-02-12T09:17:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-12T04:31:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"875\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Formation4you\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scritto da\" \/>\n\t<meta name=\"twitter:data1\" content=\"Formation4you\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/\"},\"author\":{\"name\":\"Formation4you\",\"@id\":\"https:\/\/www.formation4you.com\/it\/#\/schema\/person\/766f78cf8331d950142ee9ae231de4de\"},\"headline\":\"Pfandkommunikation\",\"datePublished\":\"2025-02-12T09:17:00+00:00\",\"dateModified\":\"2025-06-12T04:31:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/\"},\"wordCount\":580,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg\",\"articleSection\":[\"FORMAZIONE IN CLASSE VIRTUALE & WORKSHOP\"],\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/\",\"url\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/\",\"name\":\"Pfandkommunikation - Formation4you\",\"isPartOf\":{\"@id\":\"https:\/\/www.formation4you.com\/it\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg\",\"datePublished\":\"2025-02-12T09:17:00+00:00\",\"dateModified\":\"2025-06-12T04:31:26+00:00\",\"author\":{\"@id\":\"https:\/\/www.formation4you.com\/it\/#\/schema\/person\/766f78cf8331d950142ee9ae231de4de\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#primaryimage\",\"url\":\"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg\",\"contentUrl\":\"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg\",\"width\":1400,\"height\":875},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/www.formation4you.com\/it\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pfandkommunikation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.formation4you.com\/it\/#website\",\"url\":\"https:\/\/www.formation4you.com\/it\/\",\"name\":\"Formation4you\",\"description\":\"rofitieren Sie von unserem Beratungs- und Weiterbildungs-Angebot\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.formation4you.com\/it\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.formation4you.com\/it\/#\/schema\/person\/766f78cf8331d950142ee9ae231de4de\",\"name\":\"Formation4you\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/1f28fcf273783a6603815b1e9bd0abe57c47185f1632b8f1030083656f2f1962?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1f28fcf273783a6603815b1e9bd0abe57c47185f1632b8f1030083656f2f1962?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1f28fcf273783a6603815b1e9bd0abe57c47185f1632b8f1030083656f2f1962?s=96&d=mm&r=g\",\"caption\":\"Formation4you\"},\"url\":\"https:\/\/www.formation4you.com\/it\/author\/ricky\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pfandkommunikation - Formation4you","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/","og_locale":"it_IT","og_type":"article","og_title":"Pfandkommunikation - Formation4you","og_description":"L'introduzione del sistema di cauzione in Austria rappresenta un'importante novit\u00e0, con vantaggi ma anche sfide. Sebbene la tutela ambientale e le percentuali di riciclo siano al centro del progetto, il nuovo sistema pone molte aziende - in particolare quelle che gestiscono i distributori automatici di bevande - di fronte a notevoli difficolt\u00e0 comunicative.","og_url":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/","og_site_name":"Formation4you","article_published_time":"2025-02-12T09:17:00+00:00","article_modified_time":"2025-06-12T04:31:26+00:00","og_image":[{"width":1400,"height":875,"url":"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg","type":"image\/jpeg"}],"author":"Formation4you","twitter_card":"summary_large_image","twitter_misc":{"Scritto da":"Formation4you","Tempo di lettura stimato":"3 minuti"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#article","isPartOf":{"@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/"},"author":{"name":"Formation4you","@id":"https:\/\/www.formation4you.com\/it\/#\/schema\/person\/766f78cf8331d950142ee9ae231de4de"},"headline":"Pfandkommunikation","datePublished":"2025-02-12T09:17:00+00:00","dateModified":"2025-06-12T04:31:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/"},"wordCount":580,"commentCount":0,"image":{"@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#primaryimage"},"thumbnailUrl":"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg","articleSection":["FORMAZIONE IN CLASSE VIRTUALE & WORKSHOP"],"inLanguage":"it-IT","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/","url":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/","name":"Pfandkommunikation - Formation4you","isPartOf":{"@id":"https:\/\/www.formation4you.com\/it\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#primaryimage"},"image":{"@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#primaryimage"},"thumbnailUrl":"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg","datePublished":"2025-02-12T09:17:00+00:00","dateModified":"2025-06-12T04:31:26+00:00","author":{"@id":"https:\/\/www.formation4you.com\/it\/#\/schema\/person\/766f78cf8331d950142ee9ae231de4de"},"breadcrumb":{"@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.formation4you.com\/it\/pfandkommunikation\/"]}]},{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#primaryimage","url":"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg","contentUrl":"https:\/\/www.formation4you.com\/wp-content\/uploads\/2024\/01\/Firefly-a-japanese-style-vending-machine-in-an-alley-way-next-to-a-glass-recycling-bin-just-behind_.jpg","width":1400,"height":875},{"@type":"BreadcrumbList","@id":"https:\/\/www.formation4you.com\/it\/pfandkommunikation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.formation4you.com\/it\/"},{"@type":"ListItem","position":2,"name":"Pfandkommunikation"}]},{"@type":"WebSite","@id":"https:\/\/www.formation4you.com\/it\/#website","url":"https:\/\/www.formation4you.com\/it\/","name":"Formation4you","description":"rofitieren Sie von unserem Beratungs- und Weiterbildungs-Angebot","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.formation4you.com\/it\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":"Person","@id":"https:\/\/www.formation4you.com\/it\/#\/schema\/person\/766f78cf8331d950142ee9ae231de4de","name":"Formation4you","image":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/secure.gravatar.com\/avatar\/1f28fcf273783a6603815b1e9bd0abe57c47185f1632b8f1030083656f2f1962?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1f28fcf273783a6603815b1e9bd0abe57c47185f1632b8f1030083656f2f1962?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1f28fcf273783a6603815b1e9bd0abe57c47185f1632b8f1030083656f2f1962?s=96&d=mm&r=g","caption":"Formation4you"},"url":"https:\/\/www.formation4you.com\/it\/author\/ricky\/"}]}},"_links":{"self":[{"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/posts\/2758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/comments?post=2758"}],"version-history":[{"count":2,"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/posts\/2758\/revisions"}],"predecessor-version":[{"id":2760,"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/posts\/2758\/revisions\/2760"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/media\/1015"}],"wp:attachment":[{"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/media?parent=2758"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/categories?post=2758"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.formation4you.com\/it\/wp-json\/wp\/v2\/tags?post=2758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}