{"id":2735,"date":"2025-04-04T14:48:00","date_gmt":"2025-04-04T14:48:00","guid":{"rendered":"https:\/\/www.formation4you.com\/la-fonction-de-conseiller-service-reinventee\/"},"modified":"2025-06-11T07:57:53","modified_gmt":"2025-06-11T07:57:53","slug":"la-fonction-de-conseiller-service-reinventee","status":"publish","type":"post","link":"https:\/\/www.formation4you.com\/fr\/la-fonction-de-conseiller-service-reinventee\/","title":{"rendered":"La fonction de conseiller service r\u00e9invent\u00e9e"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4&Prime; theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Fin mars, le nouveau programme de formation pour les conseillers service Renault a d\u00e9marr\u00e9 en Autriche. Ce cursus, inspir\u00e9 du concept r\u00e9ussi en France, apporte une structure enti\u00e8rement nouvelle \u00e0 la formation continue des conseillers apr\u00e8s-vente.<br \/>La particularit\u00e9 ? Un caract\u00e8re acad\u00e9mique combin\u00e9 \u00e0 des m\u00e9thodes d\u2019apprentissage pratiques, ainsi qu\u2019une \u00e9troite collaboration avec les responsables hi\u00e9rarchiques.   <\/p>\n<h2>Structure et contenus de la formation<\/h2>\n<p>Le programme de formation se compose de quatre modules, con\u00e7us pour offrir une exp\u00e9rience d\u2019apprentissage optimale et dispens\u00e9s de mani\u00e8re vari\u00e9e :<\/p>\n<ul>\n<li><strong>E-Learning<\/strong> \u2013 Les participants acqui\u00e8rent des connaissances de base de mani\u00e8re flexible et individuelle, \u00e0 leur propre rythme.<\/li>\n<\/ul>\n<ul>\n<li><strong>Virtual Classroom Training (VCT)<\/strong> \u2013Les sessions en ligne interactives permettent un \u00e9change direct entre les experts de Formation4You et les participants.<\/li>\n<\/ul>\n<ul>\n<li><strong>Face-to-Face-Trainings (F2F)<\/strong> \u2013 Lors des sessions en pr\u00e9sentiel, les contenus sont approfondis et mis en pratique dans un environnement de travail r\u00e9el. Ces rencontres incluent \u00e9galement des journ\u00e9es pratiques avec les v\u00e9hicules actuels et divers th\u00e8mes, tels que les syst\u00e8mes multim\u00e9dias et d\u2019assistance, ainsi qu\u2019une attention particuli\u00e8re port\u00e9e au sujet des v\u00e9hicules 100 % \u00e9lectriques. <\/li>\n<\/ul>\n<ul>\n<li><strong>Praxisaufgaben &amp; Mentoring<\/strong> \u2013 Les contenus appris sont directement int\u00e9gr\u00e9s dans le quotidien professionnel et r\u00e9fl\u00e9chis avec des mentors.<\/li>\n<\/ul>\n<p>La dur\u00e9e totale de la formation s\u2019\u00e9tend de mars \u00e0 septembre 2025 et se conclut par une certification.<\/p>\n<h3>Le r\u00f4le des mentors comme facteur de r\u00e9ussite<\/h3>\n<p>Un \u00e9l\u00e9ment cl\u00e9 du programme est la collaboration \u00e9troite avec les sup\u00e9rieurs hi\u00e9rarchiques des conseillers service. Ceux-ci agissent en tant que mentors et accompagnent leurs collaborateurs tout au long de la formation : <\/p>\n<ul>\n<li><strong>D\u00e8s l\u2019\u00e9v\u00e9nement de lancement<\/strong> , les responsables sont activement impliqu\u00e9s afin de s\u2019identifier d\u00e8s le d\u00e9but aux objectifs et contenus de la formation et d\u2019assumer consciemment leur r\u00f4le dans sa mise en \u0153uvre.<\/li>\n<li>Juste apr\u00e8s chaque session de <strong>Virtual Classroom Training<\/strong> (formation en classe virtuelle), un \u00e9change sp\u00e9cifique avec les mentors est organis\u00e9 afin de les accompagner efficacement dans leur r\u00f4le de soutien.<\/li>\n<li>Les participants discutent des <strong>exercices pratiques <\/strong>avec le mentor. Ils sont accompagn\u00e9s dans ce processus par le manuel des phases pratiques de Formation4You. <\/li>\n<li>Les mentors re\u00e7oivent des <strong>impulsions pr\u00e9cieuses et une nouvelle perspective<\/strong> sur les processus de service. Ils apprennent comment mieux motiver leurs collaborateurs pour d\u00e9velopper ensemble des proc\u00e9dures durables.<\/li>\n<\/ul>\n<h3>Convertir les exp\u00e9riences en comp\u00e9tences<\/h3>\n<p>Le programme a \u00e9t\u00e9 repens\u00e9 : les enseignements des sessions de formation pr\u00e9c\u00e9dentes ont \u00e9t\u00e9 int\u00e9gr\u00e9s dans le nouveau programme. Par exemple, l\u2019implication des mentors favorise activement le dialogue sur l\u2019optimisation des processus. <\/p>\n<h3>Journ\u00e9es pratiques suppl\u00e9mentaires pour plus d\u2019exp\u00e9rience<\/h3>\n<p>Pour renforcer davantage l\u2019ancrage pratique, trois journ\u00e9es suppl\u00e9mentaires ont \u00e9t\u00e9 ajout\u00e9es, portant \u00e0 un total de 11 jours le temps pass\u00e9 par les participants au centre de formation Renault Autriche \u00e0 Vienne. Les nouvelles approches sont transmises de mani\u00e8re structur\u00e9e lors des formations et mises en pratique dans des sc\u00e9narios r\u00e9els. <\/p>\n<p>Forte demande et liste d\u2019attente pour la prochaine session<\/p>\n<p>La r\u00e9action au nouveau programme est d\u00e9j\u00e0 impressionnante : toutes les places ont \u00e9t\u00e9 r\u00e9serv\u00e9es imm\u00e9diatement. Le programme a d\u00e9marr\u00e9 avec 12 participants et 12 mentors. De plus, une liste d\u2019attente existe d\u00e9j\u00e0 pour la prochaine session, ce qui montre que le concept r\u00e9pond parfaitement aux besoins du secteur.  <\/p>\n<p>Cette formation innovante \u00e9l\u00e8ve le r\u00f4le de conseiller service \u00e0 un nouveau niveau \u2013 ax\u00e9e sur la pratique, interactive et avec un fort accompagnement par mentoring. Nous nous r\u00e9jouissons de ce passionnant parcours de formation ! <\/p>\n<p>Si nous avons r\u00e9ussi \u00e0 \u00e9veiller votre int\u00e9r\u00eat, en tant que lecteur ou lectrice, pour des solutions innovantes et sur mesure, nous serions ravis de recevoir <a href=\"https:\/\/www.formation4you.com\/fr\/contact4you\/\" target=\"_blank\" rel=\"noopener\"> votre prise de contact<\/a> pour une rencontre sans engagement ! Ensemble, nous trouverons des solutions !<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4&Prime; theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_button button_text=\u00a0\u00bbD\u00e9couvrer notre \u00e9quipe\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb button_url=\u00a0\u00bbhttps:\/\/www.formation4you.com\/fr\/performance4you\/team\/\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; sticky_enabled=\u00a0\u00bb0&Prime;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fin mars, le nouveau programme de formation pour les conseillers service Renault a d\u00e9marr\u00e9 en Autriche. Ce cursus, inspir\u00e9 du concept r\u00e9ussi en France, introduit une toute nouvelle structure dans la formation continue des conseillers apr\u00e8s-vente.  <\/p>\n","protected":false},"author":3,"featured_media":2581,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-2735","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La fonction de conseiller service r\u00e9invent\u00e9e - Formation4you<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.formation4you.com\/fr\/la-fonction-de-conseiller-service-reinventee\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La fonction de conseiller service r\u00e9invent\u00e9e - Formation4you\" \/>\n<meta property=\"og:description\" content=\"Fin mars, le nouveau programme de formation pour les conseillers service Renault a d\u00e9marr\u00e9 en Autriche. Ce cursus, inspir\u00e9 du concept r\u00e9ussi en France, introduit une toute nouvelle structure dans la formation continue des conseillers apr\u00e8s-vente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.formation4you.com\/fr\/la-fonction-de-conseiller-service-reinventee\/\" \/>\n<meta property=\"og:site_name\" content=\"Formation4you\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-04T14:48:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-11T07:57:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.formation4you.com\/wp-content\/uploads\/2025\/06\/2025_03_28_Serviceberater_innen-Zertifizierung_Renault_final_DFEI_002-1-1536x960-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"960\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Formation4you\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Formation4you\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.formation4you.com\\\/fr\\\/la-fonction-de-conseiller-service-reinventee\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.formation4you.com\\\/fr\\\/la-fonction-de-conseiller-service-reinventee\\\/\"},\"author\":{\"name\":\"Formation4you\",\"@id\":\"https:\\\/\\\/www.formation4you.com\\\/fr\\\/#\\\/schema\\\/person\\\/766f78cf8331d950142ee9ae231de4de\"},\"headline\":\"La fonction de conseiller service r\u00e9invent\u00e9e\",\"datePublished\":\"2025-04-04T14:48:00+00:00\",\"dateModified\":\"2025-06-11T07:57:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.formation4you.com\\\/fr\\\/la-fonction-de-conseiller-service-reinventee\\\/\"},\"wordCount\":822,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.formation4you.com\\\/fr\\\/la-fonction-de-conseiller-service-reinventee\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.formation4you.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/2025_03_28_Serviceberater_innen-Zertifizierung_Renault_final_DFEI_002-1-1536x960-1.jpg\",\"articleSection\":[\"Academy\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.formation4you.com\\\/fr\\\/la-fonction-de-conseiller-service-reinventee\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.formation4you.com\\\/fr\\\/la-fonction-de-conseiller-service-reinventee\\\/\",\"url\":\"https:\\\/\\\/www.formation4you.com\\\/fr\\\/la-fonction-de-conseiller-service-reinventee\\\/\",\"name\":\"La fonction de conseiller service r\u00e9invent\u00e9e - 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