{"id":2592,"date":"2025-04-04T14:48:00","date_gmt":"2025-04-04T14:48:00","guid":{"rendered":"https:\/\/www.formation4you.com\/taking-the-service-advisor-role-to-the-next-level\/"},"modified":"2025-06-06T15:13:59","modified_gmt":"2025-06-06T15:13:59","slug":"taking-the-service-advisor-role-to-the-next-level","status":"publish","type":"post","link":"https:\/\/www.formation4you.com\/en\/taking-the-service-advisor-role-to-the-next-level\/","title":{"rendered":"Taking the Service Advisor Role to the next Level"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; theme_builder_area=&#8221;post_content&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>The new training programme for Renault service advisors in Austria launched at the end of March. Based on the successful concept from France, it introduces a completely new structure to the further training of customer service advisors. What makes it special? Its academy-style format, practical learning methods, and close involvement of the management level.   <\/p>\n<h2>Structure and content of the training<\/h2>\n<p>The training programme is divided into four modules that ensure an optimal learning experience, delivered through various formats:<\/p>\n<ul>\n<li><strong>E-Learning<\/strong> \u2013 Participants acquire essential knowledge flexibly and at their own pace.<\/li>\n<\/ul>\n<ul>\n<li><strong>Virtual Classroom Training (VCT)<\/strong> \u2013 Interactive online sessions allow for direct exchange between Formation4You experts and participants.<\/li>\n<\/ul>\n<ul>\n<li><strong>Face-to-Face-Trainings (F2F)<\/strong> \u2013 In-person sessions deepen understanding and provide hands-on experience in a real work environment. These also include practical training days using the latest vehicles and covering topics like multimedia and assistance systems, with a strong focus on 100% electric vehicles. <\/li>\n<\/ul>\n<ul>\n<li><strong>Practical tasks &amp; mentoring<\/strong> \u2013 The content is applied directly in daily work and reflected upon with mentor support.<\/li>\n<\/ul>\n<p>The programme runs from March to September 2025 and concludes with official certification.<\/p>\n<h3>Mentors as a success factor<\/h3>\n<p>A key element of the programme is the close collaboration with the supervisors of the service advisors, who act as mentors and accompany their employees throughout the training: <\/p>\n<ul>\n<li><strong>From the very beginning<\/strong>, managers are actively involved to align with the goals and content of the programme and to consciously take on their role in the process.<\/li>\n<li>After each <strong>Virtual Classroom Training<\/strong> mentors join a dedicated follow-up session to receive targeted guidance for their role.<\/li>\n<li>Participants work through <strong>practical tasks <\/strong>together with their mentors, supported by the Formation4You practical phase handbook. <\/li>\n<li>Mentors gain <strong>valuable insights and fresh perspectives<\/strong> on service processes and learn how to better motivate their teams to sustainably improve procedures.<\/li>\n<\/ul>\n<h3>Turning experience into know-how<\/h3>\n<p>The programme has been thoroughly redesigned, integrating lessons learned from previous training series. The inclusion of mentors, for example, actively fosters dialogue around process optimisation. <\/p>\n<h3>Additional practice days for hands-on experience<\/h3>\n<p>To enhance the practical focus, three extra hands-on days have been added, meaning participants now spend a total of 11 days at Renault Austria\u2019s training centre in Vienna. New approaches are taught in a structured format and practised in real-life scenarios. <\/p>\n<p>Strong demand and a growing waiting list<\/p>\n<p>The response has been overwhelmingly positive: all training spots were filled immediately. The programme launched with 12 participants and 12 mentors, and there is already a waiting list for the next round \u2013 clear proof that the concept meets a real need in the industry.  <\/p>\n<p>This innovative training programme elevates the role of service advisor \u2013 practical, interactive, and mentorship-driven. We\u2019re excited for the journey ahead! <\/p>\n<p>Interested in tailor-made, innovative training solutions? Let\u2019s talk \u2013 we\u2019d be happy to arrange a no-obligation introductory meeting to <a href=\"https:\/\/www.formation4you.com\/en\/contact4you\/\" target=\"_blank\" rel=\"noopener\"> explore what&#8217;s possible together.<\/a> <\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; type=&#8221;4_4&#8243; theme_builder_area=&#8221;post_content&#8221;][et_pb_button button_text=&#8221;Get to know the team&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; button_url=&#8221;https:\/\/www.formation4you.com\/en\/performance4you\/team\/&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The new training programme for Renault service advisors in Austria kicked off at the end of March. Based on a successful concept from France, it brings a completely new structure to further training in customer service.  <\/p>\n","protected":false},"author":3,"featured_media":2580,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[38],"tags":[],"class_list":["post-2592","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-academy-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Taking the Service Advisor Role to the next Level - Formation4you<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.formation4you.com\/en\/taking-the-service-advisor-role-to-the-next-level\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Taking the Service Advisor Role to the next Level - Formation4you\" \/>\n<meta property=\"og:description\" content=\"The new training programme for Renault service advisors in Austria kicked off at the end of March. 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